Account and Data Deletion
Last Updated: October 09, 2025
Deletion methods
You can delete your account and data using the following methods:
1. In-App (Recommended)
- Open the app
- Go to Profile or Settings
- Tap "Delete Account"
- Confirm your deletion request
Processing time: Your request is initiated immediately and your data
will be permanently deleted within 30 days.
2. Email (Alternative Method)
If you cannot access the app or experience technical issues,
email support@toughwing.app:
- Subject: Delete my account
- Content: Your registered email and "I want my account deleted"
- Processing time: Manually processed within 7 business days
Data to be deleted
- Account information (email, credentials)
- Profile data
- Uploaded content (photos, images)
- Health and nutrition data (Zodiac Fit)
- Nail designs and records (Nail Snap)
- AI chat history
- In-app settings and preferences
Data that may be retained (Legal requirement)
Due to tax and financial regulations, transaction and billing records
may be retained for the legally required period (typically 5-10 years).
This data is not linked to your personal identity and is kept for legal records only.
Backup systems
Your data is removed from active systems immediately, but will be completely
purged from backup systems within 30 days.
Subscriptions
⚠️ IMPORTANT: Account deletion does not automatically cancel
your Apple App Store or Google Play Store subscription.
To cancel your subscription:
- iOS: Settings → [Your Name] → Subscriptions → Zodiac Fit/Nail Snap → Cancel Subscription
- Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel
Reversal
Deletion is irreversible. Your data is permanently deleted and
cannot be recovered. We recommend backing up important data (photos, health records)
before requesting deletion.
Contact
For questions about account deletion:
support@toughwing.app