Petlifly — Terms & Conditions

Last Updated: November 11, 2025
Owner/Publisher: ToughWing
Contact: support@toughwing.app

These Terms and Conditions ("Terms") apply to the Petlifly application for mobile devices (iOS and Android) created by ToughWing. By downloading, installing, accessing, or using the Application, you agree to be bound by these Terms.

1. Age and Eligibility

Petlifly is rated 4+ years in most regions (see Privacy Policy for regional variations). By downloading, installing, accessing, or using the Application, you represent and warrant that:

• You meet the minimum age requirement for your region
• You have the legal authority and capacity to enter into these Terms and Conditions
• If you are under 13, your parent or guardian has reviewed and agreed to these Terms on your behalf and explicitly granted permission
• Your use of the Application does not violate any applicable laws, regulations, or third-party rights in your jurisdiction

If you do not meet these eligibility requirements, you must not download, install, or use the Application. We reserve the right to verify age and eligibility and may suspend or terminate accounts of users who do not meet these requirements.

1.1 Apple App Store and Google Play Store Terms

Petlifly is made available through the Apple App Store and Google Play Store. Apps distributed via these platforms are licensed, not sold, to you.

1.2 Scope of License and Export Restrictions

ToughWing grants you a nontransferable license to use Petlifly on Apple-branded products and Android devices you own or control, as permitted by the respective platform's terms. You may not distribute the App over a network for multi-device simultaneous use, transfer/redistribute/sublicense the App, or if selling your device, you must remove the App first.

You may not use or export the App except as authorized by U.S. law and the laws of the jurisdiction where obtained. The App may not be exported or re-exported into any U.S.-embargoed countries or to anyone on the U.S. Treasury Department's Specially Designated Nationals List.

1.3 Apple's Role and Third-Party Beneficiary (iOS)

For users who downloaded the App from the Apple App Store:

• Your license to use Petlifly is granted by ToughWing, not Apple
• Apple is a third-party beneficiary of Apple's Standard EULA and has the right to enforce it against you
• Apple has no obligation to provide maintenance, support services, or warranty for Petlifly
• Apple is not responsible for:
  • The App itself, its content, or your use of it
  • Any claims relating to product liability
  • Failure to comply with legal or regulatory requirements
  • Claims under consumer protection or similar legislation
  • Intellectual property infringement claims
• All inquiries or complaints regarding the App should be directed to ToughWing at support@toughwing.app, not Apple

Note: The terms and conditions outlined in Apple's Standard EULA (available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) apply in full to iOS users.

1.4 Google Play Terms (Android)

For users who downloaded the App from Google Play Store:

• Your license is granted by ToughWing, not Google
• Google has no responsibility or liability related to Petlifly or this Agreement
• Google Play Terms of Service apply to your download and use

2. License and Use

2.1 Grant of License

We grant you a limited, non-exclusive, non-transferable, revocable license to download and use the Application on your personal devices for personal, non-commercial purposes, subject to your compliance with these Terms.

2.2 Restrictions

You agree NOT to:

• Copy, modify, or distribute the Application without our written consent
• Reverse engineer, decompile, disassemble, or attempt to derive the source code
• Extract or create derivative versions of the Application
• Use the Application for any illegal or unauthorized purpose
• Remove, alter, or obscure any proprietary notices or labels
• Use automated scripts, bots, or tools to fraudulently obtain credits
• Attempt to gain unauthorized access to our Firebase systems or AI services
• Upload or transmit images that are not your own or violate intellectual property
• Violate any applicable laws, regulations, or third-party rights

3. Prohibited Conduct

In addition to the restrictions listed above, you agree NOT to engage in any of the following prohibited conduct:

• Spam and Harassment: Send unsolicited messages, spam, or harass other users through the Application
• Fraud and Deception: Engage in fraudulent activity, provide false information, or impersonate other users
• Scraping and Automation: Use bots, scripts, or automated tools to scrape data or artificially inflate credits/usage statistics
• Security Breaches: Attempt to breach security measures, exploit vulnerabilities, or access restricted areas of our systems
• Malware and Harmful Content: Distribute viruses, malware, or any code designed to damage or interfere with the Application
• Intellectual Property Infringement: Upload content that violates copyrights, trademarks, patents, or other intellectual property rights
• Illegal Activity: Use the Application for illegal purposes or in violation of any applicable laws or regulations
• Denial of Service: Conduct DoS/DDoS attacks or engage in other activities that disrupt or degrade service availability
• Excessive Resource Usage: Overload the Application with requests or consume resources in a way that degrades service for other users
• Account Manipulation: Create multiple accounts to circumvent restrictions, gain unfair advantages, or manipulate the credit system
• Third-Party Interference: Assist others in violating these Terms or participate in coordinated violations

We reserve the right to terminate accounts, revoke access, and take legal action against users who engage in prohibited conduct.

4. Account Responsibility

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and complete registration information
• Maintain secure passwords and not share them with others
• Promptly notify us of any unauthorized access or use of your account
• Accept all responsibility for activities under your account

4.2 Device Security

You are responsible for securing your device. We strongly advise against:

• Jailbreaking (iOS) or Rooting (Android) - These remove security restrictions and expose your device to malware and viruses
• Using unsecured or public Wi-Fi networks for sensitive transactions
• Installing the Application from unauthorized sources

5. Credits and Subscriptions

5.1 Credit System

The Application operates on a credit-based system for accessing premium features:

• Initial Credits: New users receive 5 complimentary credits upon account creation
• Credit Usage: Each pet analysis consumes 1 credit, unless you have an active subscription
• Purchased Credits: Credits do not expire and carry over indefinitely until used

5.2 Subscription Plans

You may purchase a subscription for unlimited analysis access:

• Premium Monthly: Unlimited analyses, auto-renews monthly
• Unlimited Monthly: Unlimited analyses during active subscription
• Premium Annually: Annual subscription with discounted rate

5.3 Subscription Terms

• Subscriptions auto-renew unless canceled before the renewal date
• Cancel anytime through your device's app store subscription settings
• Upon cancellation, you retain access until the end of your paid period
• Refund requests are governed by Apple App Store and Google Play Store policies
• Unused subscription time does not transfer to credit balance upon cancellation

5.4 Payment Processing

All in-app purchases and subscriptions are processed through:

• RevenueCat: A third-party subscription management platform
• Apple App Store & Google Play Store: Official distribution platforms

6. Pet Analysis Services and Disclaimers

6.1 Pati Scan (Pet Photo Analysis) Service

• Uses FAL AI and Google Gemini to analyze pet photographs and provide health insights
• Results are based on visual analysis and should not replace professional veterinary diagnosis
• We do not diagnose diseases; recommendations are informational only
• Accuracy depends on photo quality and AI model limitations

6.2 Animal Translator Service

• Translates human commands into animal sounds and vocalizations
• Analyzes animal sounds and provides emotional context and behavioral advice
• Translations are AI-generated and may not be 100% accurate
• Should be used for entertainment and behavioral insights, not as definitive communication

6.3 Responsibility Disclaimer

7. Disclaimer of Warranties

THE APPLICATION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Accuracy, completeness, or timeliness of AI analysis results
• Uninterrupted or error-free operation of the application
• Accuracy of Animal Translator translations
• Freedom from viruses or malicious code
• Success of credit or subscription payment transactions

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Application
• Our total liability for any claims shall not exceed the amounts you paid us in the past 12 months
• We are not responsible for data loss, service interruptions, or failures of third-party services
• We are not liable for inaccuracy or failure of AI analysis results
• We are not liable for health issues resulting from following our AI recommendations
• We are not responsible for loss of credits due to account deletion or device changes

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

9.2 Jurisdiction and Venue

For disputes arising from these Terms:

• Exclusive Jurisdiction: The courts of Istanbul, Turkey shall have exclusive jurisdiction over all disputes
• Venue: Çağlayan Courthouse (Çağlayan Adli Tıp Bölgesi) in Istanbul shall be the proper venue
• Applicable Procedure: All proceedings shall be conducted in accordance with Turkish Civil Procedure Code

9.3 Dispute Resolution Process

Any disputes arising from these Terms or your use of the Application shall be resolved through the following process:

• Good Faith Negotiation (30 days): Both parties agree to make good faith efforts to resolve the dispute through direct communication
• Mediation (Optional): If negotiation fails, parties may agree to mediation before an independent mediator
• Litigation: If negotiation and mediation fail, either party may initiate legal proceedings in the Istanbul courts as specified in Section 7.2

10. User Content Ownership and License

You retain ownership of all pet data, photographs, and content you upload to or create within the Application ("User Content"). By uploading or submitting User Content, you grant ToughWing a non-exclusive, royalty-free, worldwide license to:

• Store, process, and display your User Content for the purpose of providing the Application services
• Use your User Content to improve our AI models, algorithms, and services (with anonymization where applicable)
• Analyze and generate insights from your User Content to enhance product features and user experience
• Store your User Content in backups and redundant systems for data protection and disaster recovery

Important: You represent and warrant that you own or have the right to all User Content you upload, including pet photographs, and that such content does not infringe on any third-party intellectual property rights. You are solely responsible for any consequences arising from User Content you submit.

11. Intellectual Property Rights

All content, features, functionality, and materials within the Application ("Application Materials") are the exclusive intellectual property of ToughWing or its licensors, including:

• Application software, code, design, graphics, layout, and user interface
• All trademarks, service marks, logos, and brand names ("ToughWing" and "Petlifly")
• AI models, algorithms, and machine learning models (FAL AI, Google Gemini)
• Documentation, manuals, guides, and instructional materials

You may not copy, modify, distribute, publish, or reproduce Application Materials without our prior written consent. All rights not expressly granted herein are reserved to ToughWing.

12. Termination of Account

You may terminate your account at any time by deleting the Application or requesting account deletion through support@toughwing.app. ToughWing may suspend or terminate your account if you:

• Violate these Terms and Conditions
• Engage in prohibited conduct or misuse of the Application
• Fail to comply with applicable laws and regulations
• Use the Application in a way that harms ToughWing's services or other users

Upon termination, you lose access to your account and content (subject to data retention policies in our Privacy Policy). We will not be liable for loss of access to your account or data following termination.

13. Content and Data Deletion

You can request deletion of your account and associated data at any time by contacting support@toughwing.app. We will process your deletion request as follows:

• Account Data: Your account profile, pet information, and personalization settings will be deleted within 30 days
• Pet Photographs: Pet photos will be removed from active systems within 30 days, but may persist in backups for up to 90 days
• Analysis History: Your analysis records and results will be deleted from active systems within 30 days
• Transaction Records: Transaction and billing data will be retained for 7 years as required by tax law
• Analytics Data: Aggregated, anonymized analytics data may be retained for service improvement

To expedite deletion, you can remove content from your account settings prior to requesting full account deletion. Note that some data retention is required by law (tax records).

14. Force Majeure

ToughWing shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, wildfires)
• War, terrorism, civil unrest, or governmental action
• Labor strikes or union disputes
• Power outages or system failures affecting cloud infrastructure
• Failure or unavailability of third-party services (Google, Apple, Firebase, FAL AI)
• Pandemic or epidemic declarations by health authorities
• Cyberattacks or security incidents beyond industry-standard protections

In such cases, we will use commercially reasonable efforts to resume service operations and will communicate status updates when possible.

15. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be void.

ToughWing may freely assign, transfer, or sublicense these Terms and any related rights or obligations, including in connection with a merger, acquisition, bankruptcy, or sale of assets. We will notify you of any significant assignment that materially affects your rights or obligations.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, that provision shall be severed from these Terms.

The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity of any other provision. This severability clause ensures that the core protections and obligations in these Terms remain binding even if specific provisions are found to be unenforceable.

17. Language and Interpretation

These Terms are available in multiple languages (English and Turkish). In the event of any conflict, ambiguity, or discrepancy between the English version and any other language version, the English version shall prevail and shall be the binding legal document.

Interpretation Rules:

• Section headings and titles are for convenience only and do not affect interpretation
• "Including" and "such as" mean "including without limitation"
• Use of "or" is not exclusive unless expressly stated
• References to "days" mean calendar days unless specified as business days
• These Terms are binding on you and any successors or permitted assigns

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ToughWing regarding your use of the Application.

19. Changes to These Terms

We may update these Terms at any time. When significant changes are made, we will update the "Last Updated" date and notify you. Your continued use of the Application after changes constitutes acceptance of the updated Terms.

20. Contact Us

For questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Email: support@toughwing.app
• Company: ToughWing