🇹🇷 TR 🇬🇧 EN

SUPPORT AND CONTACT

We're here to help you!

⏱️ Average Response Time: Within 48 hours

🔧 Technical Support

  • App crashes
  • Error messages
  • Feature not working
  • Login/logout issues
  • Synchronization errors

💳 Payment and Subscription

  • Subscription cancellation
  • Refund requests
  • Billing issues
  • Plan changes
  • Payment methods

🔒 Privacy and Security

  • Data deletion requests
  • GDPR/KVKK rights
  • Privacy concerns
  • Security breaches
  • Data portability

💡 Feature Requests

  • New feature suggestions
  • Improvement ideas
  • Feedback
  • User experience
  • Design suggestions

🐛 Bug Report

  • Bug reports
  • Performance issues
  • Visual errors
  • Data inconsistencies
  • Unexpected behaviors

❓ FREQUENTLY ASKED QUESTIONS

We typically respond within 48 hours. During busy periods (holidays, after weekends), this may extend to up to 72 hours.

We currently support Turkish and English. You can send your email in your preferred language.

We currently offer email support only. This allows you to communicate your issue with screenshots and detailed explanations, while maintaining a written record.

iOS: Settings → Apple ID → Subscriptions → Select the app → Cancel Subscription
Android: Google Play Store → Subscriptions → Select the app → Cancel Subscription

Cancellation takes effect at the end of the current billing period, with no immediate interruption.

For account deletion, you can find detailed information on our Account Deletion Page. You can delete your account from within the app or via email.

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